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Feedback for Bitvavo
How do I contact the support team?
Vavo AI assistant
WIP how to contact Bitvavo support
Company details Bitvavo
What is Bitvavo?
Bitvavo and Hyphe FAQs
Crypto risk disclosure for Belgium
Is Bitvavo regulated?
What does Bitvavo’s MiCAR license from the AFM mean for me?
Account creation is unavailable for German residents
Changes to Bitvavo services for German residents, starting 10 May 2024
What MiCAR means for Bitvavo users?
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How do I connect my Bitvavo account to Diamond Pigs?
Bitvavo X DemaTrading
Bitvavo X Altrady
What is the operatorId and why is it required?
Bitvavo X Trad3s
How can I place a limit sell order in the app?
What is Bitvavo Convert and how does it work?
What is a Stop Limit order and how do I place one?
Limit order - Immediate Or Cancel
Market order - quickly buying and selling
What order types can I use on Bitvavo?
Market order in the Bitvavo app
Delisted assets
Which crypto are available on Bitvavo?
How can I save coins to my Watchlist on Bitvavo?
Request assets via app
Enjin (ENJ) becomes trade-only
Update to your Cardano, Tezos, and Stellar deposit address
API error messages
What is an API and where can I find the SDK/API documentation?
What are API keys and how do I create them?
Frequently asked questions about API
What is the minimum transaction amount and how can I remove or sell small crypto balances (dust)?
How do I easily sell crypto?
What is the trading fee when I buy or sell crypto?
How are cryptocurrency prices determined?
How can I view my Unrealized Profit and Loss (P&L) on Bitvavo?
Switch to Pro for a faster, more intuitive experience
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How do I transfer (deposit) digital currency from MetaMask to Bitvavo?
What is a TX-ID and where can I find it?
Where can I find my wallet address?
How can I deposit (receive) crypto to Bitvavo?
What is a tag/memo?
Does Bitvavo support the Bitcoin Lightning Network?
The withdrawal costs (blockchain fees) for digital currency
Can I cancel a crypto withdrawal?
How can I withdraw (send) cryptocurrency from my Bitvavo account to my external wallet?
What are the risks of withdrawing crypto?
How can I remove an address from the address book?
Exchange not found
Can I participate in an ICO with my Bitvavo wallet?
Can I receive airdrops on my Bitvavo wallet?
Which blockchain network do I have to use to send and receive my crypto assets?
Where can I find the private keys of my hosted wallet?
Which digital currencies are supported by the hosted wallet of Bitvavo?
Is my hosted wallet well secured?
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Why haven't I received my euro withdrawal to my bank account yet?
How do I withdraw euros to my bank account?
What happens if I withdrew euro to a closed bank account?
How can I transfer euro using SWIFT?
How can I deposit euro to Bitvavo using Giropay?
(Automated) Recurring Transfers
How can I transfer funds using iDEAL?
How can I deposit euro to Bitvavo?
Why has my euro deposit not been credited yet?
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How can I verify my bank account (IBAN)?
How do I verify my identity?
How can I change my linked bank account (IBAN)?
Can I add a joint bank account?
Why is my Bitvavo account blocked?
Do I need to re-verify my identity if I have a new passport or ID card?
Bitvavo partnership with Auth0
Why does my two-factor authentication (2FA) not work?
How can I disable 2FA if I no longer have access to my phone or don't receive an SMS?
How do I disable crypto withdrawals?
Two-Factor Authentication (2FA)
Why do I need Android 8 or higher to use the Bitvavo app?
How can I log out of Bitvavo?
Why do I need to log in without a dot in my Gmail address?
Why do I have to confirm my device again?
How can I restore my password?
Why did I not receive an email?
Login problems
How does the Bitvavo Referral Program work?
How do I verify my email address?
How do I create a private account?
Where to find the tax identification number
Can I create a Bitvavo account for multiple people or a group?
How can I open a Bitvavo affiliate account?
Can I create a corporate account?
What is the Bitvavo RFQ Market Maker Program?
Price alerts
Language settings
How can I change my anti-phishing code?
How can I verify my phone number?
How can I change my password?
What should I do if I forgot the email address of my Bitvavo account?
How does Bitvavo ensure my privacy?
What is the Bitvavo Welcome Bonus?
Can I open a Bitvavo account if I’m under 18?
Where can I download the Bitvavo App?
Personal Details
Why is it necessary to verify my identity?
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How do I deposit euros?
You can deposit via SEPA bank transfer or iDEAL. Go to your wallet and click "Deposit" to get started!
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